Track Your Order

Track Your Order

Wondering where your order is? You're in the right place.

At HIDS-DIRECT, we work hard to dispatch your items quickly and reliably. Once your order has been placed and confirmed, here’s what happens next:

How Our Order Process Works

1. Order Confirmation
   After checkout, you’ll receive an email confirming we’ve received your order.

2. Processing & Dispatch
   Your order enters our dispatch system for packing and shipping. Orders confirmed before 2:00pm (Monday to Friday) are usually dispatched the same working day.

3. Tracked Shipping
   Once your parcel is booked with the courier, you’ll receive an email with your tracking number and a direct link so you can follow your parcel’s journey.

Who Delivers My Order?

We use trusted couriers based on parcel size and delivery location:

• Royal Mail Tracked Services – for most small to medium items

• UPS or FedEx – for larger or higher-value orders

No matter which courier we use, you’ll always receive a tracking link in your dispatch email.

How to Track Your Delivery

Click the tracking link in your email, or visit one of the links below and enter your tracking number:

• Track via Royal Mail

• Track via UPS

• Track via FedEx

Please allow a few hours after dispatch for your tracking to begin updating.

Useful Info

• Orders placed before 2:00pm (Monday to Friday) are usually dispatched the same day

• Most orders are dispatched within 1 working day

• Tracking updates may take time to appear after dispatch

• Orders placed on weekends or holidays are dispatched the next working day

• If you ordered multiple items, they may arrive in separate packages

Need Help?

If you haven’t received your tracking email or have questions about your delivery:

• Use our LiveChat for real-time support during business hours

• Or reach out via our Contact Us page

Thanks for shopping with HIDS-DIRECT - fast dispatch, tracked delivery, and expert support.